Policy
Refunds, cancellations and alterations
Custom pieces are made for one person, so they work a little differently from ready to wear.
Custom pieces
A custom piece is cut and embroidered to your measurements and cannot be resold, so it cannot be returned or refunded once work has started. If the fit is not right when it arrives, tell us within [X] days and we will alter it. Alterations are free for [X] months from delivery, courier charges aside.
Cancelling a custom order
You can cancel before work starts for a full refund. Once fabric has been bought or work has begun, the amount already spent on your piece is not refundable. We will tell you where things stand when you ask.
Ready to wear pieces
If a ready to wear piece arrives damaged or is not what you ordered, message us within [X] days of delivery with photos and we will replace it or refund it. Pieces that have been worn, washed or altered cannot be returned. Return courier charges are [paid by the customer / paid by us if the fault is ours].
How refunds are paid
Refunds go back to the method you paid with, within [X] working days of our confirmation.
Questions
Message us on WhatsApp at +91 94161 61000.